Manulife MPF brings you Free MTR rides — on us

Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

We have also observed similar fraudulent attempts through SMS. Please be cautious of suspicious SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any SMS or links that appear suspicious or claim to be from Manulife, please do not reply, click, or open any links within the message.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email, SMS or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

Security Alert:
Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife.

Please be cautious of fraudulent SMS messages. Manulife will only send SMS to Hong Kong mobile numbers using a Registered SMS Sender ID that begins with "#Manulife." If you receive any suspicious SMS or links that appear to be from Manulife, please do not reply, click, or open any links within the message. Please click here to learn more.

Manulife and its agents do not conduct any unsolicited calls related to Manulife MPF products. Regarding MPF cold calls, please click here. Besides, Manulife and its agents would not invite or claim to assist clients to withdraw accrued benefits from MPF accounts. If you receive suspicious calls from any individuals impersonating “Manulife”, claiming to assist in withdrawing accrued benefits from MPF accounts, please do not provide any personal information and/ or MPF account information to suspicious individuals.

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Protect your personal data by keeping your Manulife customer website login password safe and change your password regularly. Manulife will never call you or send any SMS/email asking for your Manulife customer website login password. Stay vigilant for suspicious phone calls, emails, websites, apps and hyperlinks embedded in instant electronic messages, etc. allegedly related to Manulife. If you receive any calls claiming to be from Manulife, authenticate the caller’s identity (e.g. full name of the advisor and his/her Insurance/MPF Intermediary License No. or full name of the Manulife customer service officer). If the caller refuses to disclose such information, please do not continue with the conversation. Also, if you notice any suspicious transaction activities in your account with Manulife, or any account that is under your name but not set up by you, please inform us immediately. If you are in doubt, please contact us at (852) 2108 1188 (HK) / (853) 8398 0383 (Macau) or by email at service_hk@manulife.com (HK & Macau) for assistance.

Manulife MPF thanks Hong Kong people for their trust and support in MPF and Manulife.

Winner of the “People’s Choice” for eight consecutive years^* and the biggest winner at the GUM MPF Awards 2025^#.

Putting customers first, we walk alongside you on your MPF journey!

Manulife MPF brings you
Free MTR rides — on us

Dates

June 8 | June 18 | June 28 (Three days only)

Time

12:00 noon (Hong Kong time)

How to redeem

Log in to the MTR Mobile app to redeem and use your complimentary single journey ticket. Members who have already downloaded the app may click here to log in directly

Terms and conditions apply. Available on a first-come, first-served basis while stocks last.

Source:

* MPF Ratings Limited. Manulife (International) Limited has been awarded the “Peoples’ Choice” for 8 consecutive years from 2019 to 2026. Award results and ratings are determined in accordance with MPF Ratings’ evaluation criteria. or the list of award winners and details of the assessment and rating criteria/methodology, please visit: www.mpfratings.com.hk/ratings-and-awards/.

^#GUM. Award results are selected based on GUM’s assessment criteria. For details of the award recipients, assessment process and methodology, please visit: www.gumhk.com/en-HK/mpf-awards/all-awards.

Terms and Conditions for MTR Free Domestic Ride offer (e-Single Journey Ticket):

MTR Free Domestic Ride (e-Single Journey Ticket) will be available on 8, 18, and 28 June 2026, with 6,000 tickets released per day via the MTR Mobile app on a first-come, first-served basis, while stocks last. Each “MTR Mobile” app member is eligible to redeem only one ticket throughout the campaign period (i.e. limited to one redemption across all three event days).
All ride tickets are subject to relevant MTR terms and conditions.
As a token of appreciation, MTR Mobile members who are unable to obtain the MTR Free Domestic Ride offer (e-Single Journey Ticket) may earn 30 MTR Points. Limited quota on a first-come, first-served basis. MTR Points must be redeemed on the same day. Each member can redeem MTR Points once per day.
Eligible MTR Mobile members will receive MTR Free Domestic Ride (e-Single Journey Ticket) in their MTR Mobile account (“My Collection”) after seven working days from the event date, with notification issued via the account “Inbox”.
After redeeming the MTR Free Domestic Ride (e-Single Journey Ticket), passenger can open "My Collections" in “MTR Mobile” app and follow the instruction to collect the relevant free ride offer.
The Free MTR Domestic Ride offer (free ride offer) refers to any one single journey on the MTR to any destinations except for Airport Express, High Speed Rail, Light Rail, East Rail Line First Class, Lo Wu and Lok Ma Chau journeys, MTR Bus and MTR Feeder Bus.
The redeemed free ride offer must be collected to “My Tickets” on or before 2 Jan 2027. The collected free ride offer will be available at "My Tickets" for use within 30 days after collection (until the end of train service hours of that day) for applicable journey. Unused free ride offer will be forfeited automatically and irrevocable.
Passengers must redeem the free ride offer before starting their journey (i.e. before entering the gate) and open the QR code under “My Tickets” in order to use the offer.
Before entering the gate, passengers should open the homepage on MTR Mobile, tap “My Tickets” , select the dark blue “Single Journey Ticket” from the list and scan the QR code on the phone at the designated gate reader to enter. When exiting, passengers must scan the same QR code (the ticket in use will display “Scan to Exit”).
If a passenger scans with another QR code ticket for to enter or exit the gate, fare charges may be incurred, MTRCL and Manulife will not compensate in this case.

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