Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

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Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

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We are always exploring different convenient payment methods to suit your different lifestyles. Get to know different payment methods we are offering now.

Please note that this section is for Manulife Global Select (MPF) Scheme only.

Manulife Global Select (MPF) Scheme (the “Scheme”) was onboarded to the eMPF Platform (“eMPF”) on 6 November 2025. All MPF administrative services are now handled by eMPF, while Manulife Provident Funds Trust Company Limited ("Manulife") remains the trustee of the Scheme. From now on, you can manage your MPF and submit instructions via the eMPF Web Portal or eMPF Mobile App.

For more details on each payment method, please visit:

eMPF website

If you have any questions regarding scheme administration services, please contact eMPF Platform at (852)183 2622 or email to enquiry@support.empf.org.hk. For more information, please visit eMPF website at www.empf.org.hk