Manulife Hong Kong and Macau has recently identified fraudulent emails impersonating our company. The sender shown in these emails is: 香港MAFIEL <mafiel.sunwg-warpservices.co.za@shared1.ccsend.com>. Please note that these emails and their contents were not issued by Manulife.

The emails claim that a “premium recalculation has been completed” and that a credit balance is available for withdrawal. Recipients are asked to select a payment method via an online platform within 12 hours, failing which the amount will become invalid.

If you receive such emails, please do not click on any links or provide any personal or financial information, and delete the email immediately.

Manulife would like to clarify that we will never request customers to provide credit card details or any sensitive personal information via email or embedded links, nor will we arrange any time-limited payment or collection requests through such means.

If you have any questions, please contact us at (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau), or email service_hk@manulife.com (for Hong Kong and Macau) for assistance.

Manulife Hong Kong and Macau has been alerted to a fraudulent website impersonating Manulife’s official site, with the domain “http://www.manulx.com/”. We want to emphasize that this website and all the information it contains — including the phone number, contact address, email address, and QR codes — are not owned, operated, associated with, or endorsed by Manulife.

We take this matter very seriously and have reported it to the Insurance Authority. We are coordinating with the regulatory body for further investigations and reserve the right to take any necessary legal action.

If you have any doubts, please contact us immediately at (852) 2108 1188 (HK) or (853) 8398 0383 (Macau), or email us at service_hk@manulife.com (HK & Macau) for assistance.

Privacy Policy

Statement of Privacy Policy

At Manulife Financial, the protection of personal information of our customers is important to us. As a provider of financial products and services, the collection and use of the personal information of our customers is fundamental to our daily business operations. Manulife Financial is also concerned about the personal information of its employees and representatives.

Therefore, we pledge to meet fully, and where possible exceed, internationally recognized standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance in respect of the collection, use, retention and disclosure of personal information. Each Manulife Financial company, employee and representative must abide by our commitment to privacy in the handling of personal information.

We are committed to providing quality financial products and services in a manner that fosters trust and confidence among our customers, employees and representatives. We adhere to the following principles when dealing with personal information:

minimize intrusiveness
maximize fairness in our use of personal information
protect privacy and confidentiality
maintain accurate records
provide accessibility to our privacy policies and customer information when appropriate
comply with the applicable privacy laws and regulations

In general, without notice on the relevant screens, no personal data will be collected from customers through our website for promotional or marketing purposes. Encryption techniques have been applied to ensure secured data transmission in certain cases as specified in our website.

Since our company in Hong Kong, with branch office in Macau, provides various products and services this policy may not reflect all privacy policy statement requirements. For further information please click the links below:

Manulife (International) Limited Privacy Policy

Manulife Investment Management (Hong Kong) Limited Privacy Policy

Manulife Provident Funds Trust Company Limited Privacy Policy

Manulife Advanced Fund SPC - Privacy Notice

Manulife Global Fund - Privacy Notice

Statement on General Data Protection Regulation of European Union

Manulife Global Privacy Policy

Personal Information Collection Statement

Notice to Customers relating to the Personal Data (Privacy) Ordinance (Hong Kong)

Manulife Personal Information Collection Statement (Macao)

Privacy Addendum for Personal Information Protection Law (For Mainland Chinese)

Online Security